A good question.
A clear answer.
Understand your hosting, plan your move and find your next step.
Is uPress an AI website builder?
Can I bring my existing WordPress website?
Can I test changes before making them live?
What happens if I need to restore my website?
More about your hosting
What is managed WordPress hosting?
Managed hosting takes care of the hosting environment around your WordPress website, including backup tools, caching and support. You stay responsible for your content and business decisions.
How is uPress different from other hosting companies?
The platform is built around WordPress, bringing website management, backup and development tools together in one control panel. Compare the features and plan limits that matter to your workflow.
How do I move my site from my old hosting provider to uPress?
- You send us the details of your current hosting provider.
- We duplicate your website.
- You check our duplicate against your current website and approve.
How can I get help from your support team?
Before contacting support, we recommend that you review our Help Center’s detailed tutorials that cover the main topics people usually need help with. (We live by the motto: give a man a fish and he will eat for a day. Give a man a tutorial and he will eat forever.)
If you still need the human touch, you can contact our support team any time. We'll be happy to hold your hand and get your site back on the high road.
Will my site actually load faster with uPress hosting?
uPress provides WordPress caching and performance tools. Actual speed depends on your theme, plugins, content and configuration. Review your own website’s performance rather than assuming a fixed improvement.
Do you provide backups?
Do we ever!
We run an automated daily backup of all your sites. Each site keeps a 30-day backup history, so you can restore select files, all files or the database.
In addition, you can back up your site manually in real time before making critical changes. No more “Oops…” or agonized “Oh, NO!”s.
How do you keep my site secure?
uPress lists SSL, a website firewall and malware scanning. Security is a shared responsibility: keep software current, use strong credentials and review access to your website.
My website was hacked and I don’t know what to do. Can you help?
Contact support with the details. The team can review the situation and advise on recovery. Do not send passwords or other secrets in your initial message.
Are there any WordPress plugins that will not work on your servers?
Very few. Chances are that if you want to use any one of the 400,000 plugins in the WordPress Plugins Directory, you’re good to go!
If you’re really concerned, check out our list of unapproved extensions.
I live in the USA, but most of my customers are in Europe. Can my site’s server be in Europe?
Yep! uPress has servers in both the USA and Europe. When you sign up for a hosting package, you can choose the location of the server on which the site will be stored, making yourself more accessible to your target audience.
I want to have my sites on different IP classes for SEO reasons. Is that possible?
Sure thing! SEO providers have been hosting their sites on uPress since way back when, so we’ve worked in a whole bunch of features to benefit them. We work in conjunction with SEO Edge to make different IP classes available for your different sites should you want that.
How much RAM do I get on shared servers?
Depends how well your server neighbors learned to share in kindergarten.
Seriously, though - on a shared server, the resources available are shared (who’da thunk?) between all the sites stored on that server. The only way you can get exclusive resources is on a VPS (virtual private server).
That said, the uPress shared servers are designed to make sure that everyone shares nicely. We use the most advanced hardware and technologies to constantly monitor the server activity and manage resources so that each site receives exactly what it needs for smooth, stable and secure operation.
But no one can guarantee the amount of RAM you’ll get on a shared server. Don’t let anyone tell you otherwise.
Can I add scheduled operations through CronJobs?
Of course. You can easily set up CronJobs through the uPress management interface.
Do I have to commit to the hosting package for a certain amount of time?
Review the current Terms of Service for billing, cancellation and notice requirements. The terms include advance notice for cancellation; ask support if you are unsure how this applies to your account.
Can my tax invoices go directly to my accounting person?
Sure! You can easily set up additional email addresses to receive copies of your invoices. Just access the admin panel. On the personal menu at the top, select My Transaction Invoices and add the other email address that you would like to receive invoices. Done.
What are my payment options?
Annual or monthly payments can be made by credit card (Visa, American Express) or PayPal.
Didn’t get your question answered? Still trying to figure out -- what is managed WordPress hosting? No problem. We’re happy to speak directly.